结合民用机场的服务标准，谈谈对机场业务指标、服务质量测度特点、服务质量管理体系界定等的理解与评价

一条咸鱼

提出了以计算质量特性总和为主导的质量测度评价概念,揭示了质量测度在制造过程的生成特征和在顾客使用过程的衰减特征,将影响质量测度的质量要素分为iso三体系认证特性、流程能力、质量角三个维度,引入力做功的原理和当量质量的概念,在质量生衰过程构成的对偶系统中,用复合线性矩阵的算法计算当量质量和生衰系数,构建了质量水平测度的计算方法和评价指标体系并予以实证。

【作者单位】：重庆大学机械工程学院;重庆大学机械工程学院 重庆400044;广西工学院;广西柳州545006;重庆400044

【关键词】：质量水平;质量要素;当量质量;质量评价;流程能力

【基金】：单位自然科学基金资助项目(50375162)

【分类号】：TH16
5.4

【DOI】：CNKI:SUN:GYGC.0.2008-03-018

【正文快照】：

1引言在日趋激烈的市场竞争环境中,市场平等交换的客观规律正在受到质疑,一定的经济价值并不一定交换到一定的使用价值,实际上市场平等交换的规则仅仅局限于价格的平等,按质论价成为一种价格暗箱操作的理由,因此经济规律的统帅地位正在受到来自质量的挑战,其本质原因是质量无法

In this paper taking the sum of calculated mass characteristic as the leading appraisal concept for quality measurement is proposed,and both the generating characteristic in manufacturing process and the attenuating characteristic in the customer's using process of the quality measure are revealed.The quality factors which can affect the quality measure are divided into the concepts of product characteristic,flow ability,three dimensions of quality angle,introducing the principle of work done by force and the equivalent quality.In the duality system established by both the generating and attenuating processes of quality,the equivalent quality and the coefficient of generation and attenuation can be calculated by the algorithm of compound linear matrix.Fin中证集团iso认证的王老师 the computational method of the quality level measure and the system of the evaluating indexes are constructed and proved.

【Keyword】：quality level;quality factor;equivalent quality;quality rating;flow ability